Shipping & Delivery Policy

Digital artwork delivery

Every order includes a digital file. We aim to email your first preview within 72 hours, or 24 hours if you purchase priority service. Turnaround starts after we receive payment, usable reference photos, and all information needed to begin. Revision time is additional. Once you approve the artwork, we send the final high-resolution file to the email address used for your order.

Made-to-order print production

Posters, canvases, and framed prints are custom-made from your approved artwork. They enter production only after you approve the preview. The estimated transit time shown at checkout does not include artwork creation, revisions, approval, or print production time. Once an approved print enters production, it cannot be changed or cancelled.

Shipping options and estimates

Available shipping methods, prices, and estimated delivery windows are calculated for the delivery address and displayed at checkout before payment. We ship to the destinations for which checkout offers a shipping method. Delivery dates are estimates, not guarantees, and may be affected by production volume, carrier delays, weather, customs, or other events outside our control.

Shipping fees are charged at checkout. Separate products may be produced or dispatched separately and can arrive in more than one package without an additional shipping charge.

Tracking

When tracking is available, we send it to your order email after the print dispatches. Tracking can take time to update after a label is created. Carrier scans and delivery estimates are controlled by the carrier.

Delivery addresses

You are responsible for providing a complete and accurate address. If you notice an error, contact us immediately. We cannot promise an address change after approval or production begins. Additional costs caused by an incorrect address, a refused delivery, or an unclaimed package are the customer's responsibility.

Customs, duties, and taxes

International shipments may be inspected by customs and may incur import duties, taxes, or handling charges. Unless checkout expressly states otherwise, these charges are not included in the purchase price and are the recipient's responsibility. Customs clearance may extend the delivery time.

Delayed, lost, or damaged orders

If tracking has not updated or your package has not arrived by the end of its estimated window, contact us so we can investigate. If a print arrives damaged, defective, or incorrect, keep the product and packaging and notify us within 14 days as described in our Refund & Cancellation Policy.