Refund & Cancellation Policy

All sales are final

Every Anime Cabinet portrait is custom-made for you from the photos, style choices, and instructions submitted with your order. Because work begins specifically for your commission and cannot be resold, orders are non-refundable and cannot be returned, exchanged, or cancelled after payment. This applies to digital artwork and to any custom print produced from it.

By completing checkout, you ask us to begin providing the personalised service and acknowledge this no-refund policy. Please check your photo, email address, style, character count, print format, delivery address, and order notes carefully before paying.

Revisions are the remedy for artwork concerns

If the first preview is not right, contact us with clear feedback. Your order includes unlimited reasonable revisions until you approve the artwork. Revisions must remain consistent with the original order; a new photo, style, number of people or pets, or substantially different concept may require a new order or an additional fee.

A change of mind, an event date passing, failure to respond, or dissatisfaction that can be addressed through the included revision process does not qualify for a refund. Once you approve a preview, that approval is final and any physical product will be made from the approved version.

Digital files

Digital files cannot be returned or exchanged. If a delivered file is corrupt, incomplete, or different from the approved artwork, contact us and we will correct or replace the file.

Damaged, defective, or incorrect prints

Custom prints are not returnable. If your print arrives damaged, has a manufacturing defect, or is not the product you ordered, contact us through our contact form within 14 days of delivery. Include your order number, a description of the issue, photographs of the item and packaging, and a photograph of the shipping label. Please keep the item and packaging while we review the claim.

For a verified production or fulfilment error, our remedy is a free replacement of the affected item. Normal variations in colour between a screen and a printed product, minor placement variations, damage caused after delivery, and errors in customer-approved artwork or customer-supplied addresses are not defects.

Lost or undeliverable shipments

Report a shipment that is marked delivered but missing, or that has not arrived by the carrier's latest estimate, as soon as possible. We will investigate with the carrier. We do not refund or replace orders sent to an incorrect or incomplete address supplied at checkout, refused deliveries, or packages left unclaimed. Any reshipment costs in those circumstances are the customer's responsibility.

Exceptions required by law

Nothing in this policy excludes, limits, or replaces rights that cannot lawfully be excluded under applicable consumer law. Where the law requires a different remedy, we will provide that remedy.

Contact us

For revision or product issue requests, use our contact form from the email address used at checkout and include your order number.